Shipping Policy

At Apede Products, we strive to provide fast and reliable shipping to all of our customers. Please read our Shipping Policy to understand the terms and conditions regarding the delivery of your order.

Order Processing

  • Processing Time
    All orders are processed within [3] business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
  • Delays
    If we experience a high volume of orders or other unforeseen issues, shipping may be delayed. We will notify you of any significant delays in processing your order.

Shipping Rates & Delivery Estimates

  • Shipping Costs
    Shipping charges for your order will be calculated and displayed at checkout based on your location, shipping method, and the weight of your order.

  • Delivery Time Estimates
    Delivery times vary based on your location and chosen shipping method:

    • Standard Shipping: Estimated delivery within [5] business days.
    • Express Shipping: Estimated delivery within [3] business days.

    Please note that delivery times are estimates and may vary depending on external factors such as customs clearance and local postal services.

Shipping Restrictions

  • Restricted Locations
    We do not ship to P.O. boxes, military addresses (APO/FPO), or certain restricted areas. Please ensure that your shipping address is eligible for delivery.
  • International Customs & Duties
    International orders may be subject to customs duties, taxes, and fees, which are imposed by your country’s customs department. These charges are the responsibility of the recipient and are not included in the shipping charges.

Shipment Tracking

  • Tracking Information
    Once your order has been shipped, you will receive a shipment confirmation email with tracking details. You can track your order through the provided tracking link or on the carrier’s website.
  • Lost or Stolen Packages
    We are not responsible for lost or stolen packages after they have been delivered to the address provided. If your package is marked as delivered but you have not received it, please contact the carrier for assistance.

Delivery Issues

  • Incorrect Shipping Information
    If you provide incorrect or incomplete shipping information, it may result in delivery delays or returned packages. Please double-check your shipping address before completing your order. If you realize that your address is incorrect, contact us immediately at info@apedeproducts.lk to update your details.
  • Undeliverable Packages
    If a package is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange for reshipping. Additional shipping charges may apply.

Domestic and International Shipping

  • Domestic Shipping (Sri Lanka)
    For orders within Sri Lanka, we offer a variety of shipping options, including standard and express delivery. Delivery times depend on the selected shipping method and your location.
  • International Shipping
    We offer shipping to selected international destinations. Delivery times for international shipments may vary depending on customs clearance, local postal services, and other factors. Please note that international shipping costs do not include any customs duties, taxes, or fees imposed by the destination country.

Shipping Partners

  • We partner with reputable carriers to ensure safe and timely delivery of your orders. Our shipping partners include [DHL, FedEx, UPS, local postal services, etc.]. The carrier for your order will be selected based on your location and the shipping option chosen at checkout.

Contact Information