Return and Refund Policy

At Apede Products, we are committed to providing you with high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy to understand how returns and refunds are handled.

Returns

  • Eligibility for Returns
    To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.
  • Time Frame for Returns
    You have [3] days from the date you received your product to request a return. After this period, we will not be able to process any return requests.
  • Return Process
    To initiate a return, please contact our customer service team at info@apedeproducts.lk with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label if necessary.

Refunds

  • Refund Eligibility
    Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Partial Refunds
    In some cases, only partial refunds may be granted, including:

    • Items that are not in their original condition
    • Items with missing parts
    • Items returned after the return period has expire
  • Late or Missing Refunds
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@apedeproducts.lk.

Exchanges

  • Eligibility for Exchanges
    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@apedeproducts.lk with the details of your exchange request.

Return Shipping

  • Responsibility for Shipping Costs
    You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Damaged or Defective Items
    If the return is due to a damaged or defective item, we will cover the shipping costs and provide you with a return shipping label.

Refund Processing Time

  • Processing Time
    Refunds are usually processed within [3] business days of receiving your returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Information